The Worst Available Differentiation Point

price Back in the early days of my busi­ness career, I used to pre­pare insur­ance pro­pos­als. Of course, we always wanted to know what price and cov­er­ages we were quot­ing against — it was nat­ural to want to beat both so we would be in a good posi­tion to get the order for the pol­icy. There were a few times when we couldn’t quite beat the price the client was pay­ing else­where, and as I reviewed some of these pro­pos­als with the bro­ker­age owner, I would ask if I should try to sharpen it fur­ther some­how. Some­times we would try, but if the rates already looked rea­son­able to us, he’d say, “No–if you get it on price, you’ll lose it on price.”

Cronies of a Feather

I’m think­ing today about the ben­e­fits of hav­ing cronies. by_a_beer Not in the pejo­ra­tive sense of the word “crony­ism” but in the sim­ple business-oriented sense of the term. Look­ing back over my career, I can spot a num­ber of invalu­able con­tri­bu­tions from var­i­ous friends and busi­ness acquain­tances shared over a beer.

The value one can get from dis­cussing busi­ness prob­lems and ideas in an infor­mal con­text with a few trusted col­leagues can’t be over­stated. This doesn’t have to be a meet-with-your-guru kind of thing, though some­times it is done with a coach or con­sul­tant. But if you have or can find a few busi­ness own­ers or pro­fes­sion­als like your­self to meet as peers and toss around ideas or pick away at chal­leng­ing prob­lems, it can be enough to keep you in the game when you seem to his a wall — and it can do the same for them as well.

Tuned In: The Book

Tuned In: Uncover the Extraordinary Opportunities That Lead to Business Breakthroughs For almost the past four years now, I've been writing a pseudonymous blog that primarily follows the emerging/missional church, but even there I occasionally touch on topics relevant to marketing and (for lack of a better description) "Cluetrain" thinking. I have a post or two about Starbuck's that might be the culprit, or it might be the quip I sometimes use with reference to products or services that I tend to call "a perfect solution to a problem nobody has." Whatever the inspiration, I somehow made it onto the authors' list of people who helped inspire or inform their thinking as they describe what they call the "Tuned-In Process" through their book, Tuned In: Uncover the Extraordinary Opportunities That Lead to Business Breakthroughs (USA Link) by Phil Myers, Craig Stull, and David Meerman Scott. I discovered the link-back to my blog and read their offer to anyone on the list to provide them with a free copy of the book. I was curious about what they were saying and how I might fit in, so naturally I took them up on the offer.

Googlezilla: is Size Inherently Evil?

Google I've often wondered about the relationship of corporate size and corporate wrongdoing. Is there a connection beyond the coincidental, beyond what one would expect statistically by the fact that more people means more opportunity for wrongdoing? One of Google's well-known guiding principles has always been "do no evil."1 I have to credit them for the gutsy move of putting it right out there like that... but you know eventually it's going to draw criticism. Given Google's now-gargantuan size, this motto, and a recent event or two, it only makes sense to see if these dots connect with my recurring question about size and evil.

How Primus Should Empower its User Community

As I mentioned, I recently put Primus to the test in moving to their TalkBroadband product and (finally) away from my ILEC. I gleaned a number of things from the early exchanges before signing on for the service, which I'm very happy with. Yes, I'm probably a difficult customer in that I looked to test them early and have drawn some significant conclusions from a minor exchange... but I think the inferences I draw are supportable. So what's the fly in the Primus ointment?

A Happy VoIP Customer

I put off switching from my ILEC to a competitive provider for way too long, especially now that it's easy to find a competing provider, thanks to VoIP offerings. I'd been through switches with CLECs before, and can tell horror-stories about number porting. I never really split out my long-distance, just always left that with whoever provided the dial tone. I have a friend who seemed to spend way too much time getting set up with Vonage, but had heard good things about Primus — the rates compared well, and I decided to give them a go. But first, I'd put them to the test.