Back in the early days of my business career, I used to prepare insurance proposals. Of course, we always wanted to know what price and coverages we were quoting against — it was natural to want to beat both so we would be in a good position to get the order for the policy. There were a few times when we couldn’t quite beat the price the client was paying elsewhere, and as I reviewed some of these proposals with the brokerage owner, I would ask if I should try to sharpen it further somehow. Sometimes we would try, but if the rates already looked reasonable to us, he’d say, “No–if you get it on price, you’ll lose it on price.”
Category Archives: Business
Cronies of a Feather
I’m thinking today about the benefits of having cronies.
Not in the pejorative sense of the word “cronyism” but in the simple business-oriented sense of the term. Looking back over my career, I can spot a number of invaluable contributions from various friends and business acquaintances shared over a beer.
The value one can get from discussing business problems and ideas in an informal context with a few trusted colleagues can’t be overstated. This doesn’t have to be a meet-with-your-guru kind of thing, though sometimes it is done with a coach or consultant. But if you have or can find a few business owners or professionals like yourself to meet as peers and toss around ideas or pick away at challenging problems, it can be enough to keep you in the game when you seem to his a wall — and it can do the same for them as well.
Tuned In: The Book
For almost the past four years now, I've been writing a pseudonymous blog that primarily follows the emerging/missional church, but even there I occasionally touch on topics relevant to marketing and (for lack of a better description) "Cluetrain" thinking. I have a post or two about Starbuck's that might be the culprit, or it might be the quip I sometimes use with reference to products or services that I tend to call "a perfect solution to a problem nobody has." Whatever the inspiration, I somehow made it onto the authors' list of people who helped inspire or inform their thinking as they describe what they call the "Tuned-In Process" through their book, Tuned In: Uncover the Extraordinary Opportunities That Lead to Business Breakthroughs (USA Link) by Phil Myers, Craig Stull, and David Meerman Scott. I discovered the link-back to my blog and read their offer to anyone on the list to provide them with a free copy of the book. I was curious about what they were saying and how I might fit in, so naturally I took them up on the offer.
Googlezilla: is Size Inherently Evil?
I've often wondered about the relationship of corporate size and corporate wrongdoing. Is there a connection beyond the coincidental, beyond what one would expect statistically by the fact that more people means more opportunity for wrongdoing? One of Google's well-known guiding principles has always been "do no evil."1 I have to credit them for the gutsy move of putting it right out there like that... but you know eventually it's going to draw criticism. Given Google's now-gargantuan size, this motto, and a recent event or two, it only makes sense to see if these dots connect with my recurring question about size and evil.
How Primus Should Empower its User Community
As I mentioned, I recently put Primus to the test in moving to their TalkBroadband product and (finally) away from my ILEC. I gleaned a number of things from the early exchanges before signing on for the service, which I'm very happy with. Yes, I'm probably a difficult customer in that I looked to test them early and have drawn some significant conclusions from a minor exchange... but I think the inferences I draw are supportable. So what's the fly in the Primus ointment?
A Happy VoIP Customer
I put off switching from my ILEC to a competitive provider for way too long, especially now that it's easy to find a competing provider, thanks to VoIP offerings. I'd been through switches with CLECs before, and can tell horror-stories about number porting. I never really split out my long-distance, just always left that with whoever provided the dial tone. I have a friend who seemed to spend way too much time getting set up with Vonage, but had heard good things about Primus — the rates compared well, and I decided to give them a go. But first, I'd put them to the test.
Oh, The Banking Industry
I needed to open a bank account last week, and one might think it would have been easier than it actually proved to be. I'm not overly endeared toward the Canadian banking industry in general, but the whole experience reminded me again of my own disgruntled position toward it. In the end, I found something I can be happy with, but nobody made it very easy to start there. Let's back up.