Customer Service: Does it Still Count if You’re Forced?

Terry Heaton took himself down to CompUSA a month or so ago, and found to his surprise that the store was going out of business, and a big sale was going on. He splurged, purchasing a number of items, which came out to $3,300. One of the items was a $269 Canon A620 digital camera — good choice. Unfortunately, when he got home and began to unpack all his new electronic baubles, the camera box turned out to be empty. You’d think that’d be a very obvious oversight and one that the store would quickly remedy. You’d be wrong.

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