The Cluetrain Manifesto told us “markets are conversations.” But what happens if the conversation doesn’t go well, if one side feels they know everything about the other and doesn’t have the need to listen at all?

Seth Godin opines about a business that uses robo-dialers to call up people and attempt to harass market products to them. CEO Robert E. Kaiser defends the practice, saying that “You might not think there would be a segment of the public that would want the calls, but there probably is.”