There’s a simple rule about rules for creating viral anything, whether it’s viral video or tweets or photos or whatnot. The rule is this: anyone who tells you how to do it in a step-by-step way is just blowing smoke. If they could do it that easily, they wouldn’t be talking to you about it, they’d be off using their pixie dust to command obscene amounts of consulting fees — and there’s no way they’d give away the secret sauce for free.
Simple Rules: Creating Viral Anythings
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Customer service will never be the same, thanks to the Internet. Those who deal with the public — especially in the complaints department — need to remember that failing to impress the customer at a critical moment could backfire in a very big way. In Internet time it’s already old news, but the aftermath of